Table of Contents
Overview Cancellation Policy Refund Eligibility Refund Timeline Non-Refundable Cases Rescheduling Service Guarantee How to Request Contact UsAt Smart City Care, customer satisfaction is our highest priority. We strive to deliver services that meet the agreed standards. This policy outlines the conditions under which cancellations are accepted and refunds are issued.
Overview
Smart City Care provides home services including AC repair, cleaning, packers & movers, goods transport and related services. This Refund and Cancellation Policy applies to all bookings made through our website, phone or other channels.
By booking a service with us, you agree to the terms outlined in this policy. We encourage you to read this document carefully before making a booking.
Cancellation Policy
We understand that plans can change. Cancellations are accepted subject to the following conditions:
| When You Cancel | Cancellation Charge |
|---|---|
| More than 24 hours before scheduled service | No charge — full refund if prepaid |
| 12–24 hours before scheduled service | 25% of service fee may be retained |
| Less than 12 hours before scheduled service | Up to 50% of service fee may be retained |
| After professional has arrived on-site | Visit/travel fee applicable (as quoted) |
Cancellations must be communicated by calling +91 88826 21058 or emailing support@smartcitycare.in.
Refund Eligibility
A refund may be issued in the following situations:
- The service was prepaid and cancelled within the eligible cancellation window.
- Smart City Care was unable to send a professional for the confirmed booking.
- The service was not completed due to our professional's fault or negligence.
- The service delivered was materially different from what was agreed at the time of booking.
- A duplicate payment was made for the same booking.
Refunds are not issued for dissatisfaction arising from subjective preferences where the service was delivered as agreed.
Refund Timeline
Once a refund request is approved, the amount will be returned to your original payment method:
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking | 3–5 business days |
| Credit / Debit Card | 5–7 business days |
| Cash (paid on-site) | Not applicable — no prepayment |
| Wallet / Other | 3–7 business days |
We initiate refunds within 2 business days of approval. The actual credit time depends on your bank or payment provider.
Non-Refundable Cases
Refunds will not be issued in the following situations:
- The service has been fully and satisfactorily completed.
- Cancellation is made after the professional has arrived and begun work.
- The customer was unavailable at the scheduled time and place of service.
- Dissatisfaction based on personal preference rather than a service failure.
- Delay or inconvenience caused by factors outside our control (traffic, weather, etc.).
- Consumable materials already used as part of the service.
Rescheduling
You may reschedule a confirmed booking at no charge if done more than 12 hours before the scheduled time. Rescheduling requests within 12 hours of the appointment are subject to availability and may attract a nominal fee.
To reschedule, contact our team at +91 88826 21058 as early as possible.
Service Guarantee
Smart City Care stands behind the quality of our services. If you are not satisfied with the work done:
- Report the issue to us within 24 hours of service completion.
- We will arrange a re-visit by our team at no additional cost to correct any genuine fault.
- If we are unable to rectify the issue to your satisfaction, we will discuss a partial or full refund on a case-by-case basis.
How to Request a Refund
To raise a refund or cancellation request:
- Call us: +91 88826 21058 (Mon–Sat, 9am–7pm)
- Email us: support@smartcitycare.in
- Provide your booking reference, phone number and reason for the request.
- Our team will acknowledge your request within 24 hours and resolve it within 5 business days.
Contact Us
For any questions about this policy, reach out to us: