This Privacy Policy covers everyone who visits or uses the Smart City Care website. It applies to anyone interacting with our site, regardless of whether they are just browsing or using our services.
1. Types of Information Collected
Smart City Care collects various types of information to provide and improve our services. The information we collect includes:
- Personal Identification Information: Name, email address, phone number, and other contact details you provide when registering or using our services.
- Demographic Information: Age, gender, location, and other demographic details that may be provided voluntarily.
- Payment Information: Billing details such as credit/debit card information or other payment methods, which are processed securely through third-party payment gateways.
- Service-Related Information: Details about the services you request or use, including service preferences, feedback, and communication history.
- Device and Technical Information: Information about the device you use to access our website, including IP address, browser type, operating system, and device identifiers.
2. Browsing Data
When you visit our website, we automatically collect certain browsing data to understand how users interact with our platform. This includes:
- Pages Visited: The specific pages and sections of our website that you visit during your session.
- Time Spent: The duration you spend on each page and the overall time of your visit.
- Referral Source: The website or link that directed you to our site.
- Search Queries: Keywords and search terms used within our website’s search functionality.
- Clickstream Data: The sequence of pages and links you click on during your visit.
This browsing data helps us improve our website’s content, structure, and user experience. It is typically collected in an aggregated, anonymised format and does not directly identify individual users.
4. How Information is Collected
Smart City Care collects information through various means, including:
- Direct Collection: Information you provide directly when creating an account, filling out forms, making a booking, submitting a service request, or communicating with us.
- Automated Collection: Information gathered automatically through cookies, web beacons, log files, and similar technologies when you visit or interact with our website.
- Third-Party Sources: Information received from third-party partners, service providers, or public databases that may be combined with the information we collect directly.
- Social Media: If you connect your social media account to our services or interact with our social media pages, we may collect certain information from those platforms in accordance with their privacy policies.
5. Purpose of Information Collection
The information we collect is used for the following purposes:
- Service Delivery: To process your requests, bookings, and transactions, and to provide the services you have requested.
- Account Management: To create and manage your user account, and to communicate with you about your account and our services.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical support.
- Improvement and Personalisation: To analyse usage patterns, improve our website and services, and personalise your experience based on your preferences and history.
- Marketing and Communications: To send you promotional materials, newsletters, and other communications that may be of interest to you, subject to your communication preferences.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests.
- Security and Fraud Prevention: To protect the security and integrity of our website and services, and to detect, prevent, and address fraud and other illegal activities.
6. Data Usage and Sharing
Smart City Care does not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided they agree to keep this information confidential.
- Business Partners: We may share information with trusted business partners who offer complementary services, but only with your consent or as necessary to fulfil your service requests.
- Legal Requirements: We may disclose your information if required to do so by law, or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or ensure the safety of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- Aggregated Data: We may share aggregated, anonymised data that does not identify individual users with third parties for research, analysis, or marketing purposes.
7. User Rights (Access, Update, Deletion)
As a user of Smart City Care’s services, you have certain rights regarding the personal information we hold about you. These rights include:
- Right to Access: You have the right to request a copy of the personal information we hold about you. We will provide this information within a reasonable timeframe and in a commonly used electronic format.
- Right to Update: You have the right to request the correction of inaccurate or incomplete personal information we hold about you. You can update your information directly through your account settings or by contacting us.
- Right to Deletion: You have the right to request the deletion of your personal information from our systems, subject to certain legal obligations that may require us to retain certain information. To request deletion, please contact us at delete@smartcitycare.in.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information or object to our processing.
- Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format, and to request that we transfer this information to another organisation where technically feasible.
- Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or when processing is based on our legitimate interests.
To exercise any of these rights, please contact our privacy team at privacy@smartcitycare.in. We will respond to your request within 30 days.
8. Security Measures
Smart City Care takes the security of your personal information seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security measures include:
- Encryption: We use industry-standard encryption technologies, including SSL/TLS, to protect the transmission of sensitive information between your browser and our servers.
- Access Controls: We restrict access to personal information to authorised personnel only, and implement role-based access controls to ensure that employees can only access the information necessary for their job functions.
- Secure Storage: Personal information is stored on secure servers with appropriate firewall protection and regular security audits.
- Regular Security Assessments: We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities in our systems.
- Employee Training: Our employees receive regular training on data protection and privacy best practices to ensure they handle personal information responsibly.
While we implement these security measures, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee the absolute security of your information, but we are committed to protecting it using commercially reasonable means.
9. Data Retention
Smart City Care retains your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention periods depend on the type of information and the purpose for which it was collected:
- Account Information: Retained for the duration of your account and for a reasonable period thereafter in case you choose to re-activate your account or for legal compliance purposes.
- Transaction Records: Retained for a minimum of seven years to comply with financial and tax regulations.
- Communication Records: Retained for a period necessary to resolve any disputes or enquiries, typically up to three years.
- Marketing Data: Retained until you opt out of receiving marketing communications, or for a period of three years from your last interaction with us.
- Technical Logs: Typically retained for up to 12 months for security and operational purposes.
When personal information is no longer required, we will securely delete or anonymise it in accordance with our data retention and disposal policies.
11. GDPR
If you are a resident of the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR). Smart City Care is committed to complying with the GDPR and ensuring that your personal information is processed lawfully, fairly, and transparently.
Under the GDPR, the lawful bases for processing your personal information include:
- Consent: Where you have given your explicit consent to the processing of your personal information for one or more specific purposes.
- Contract: Where processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract.
- Legal Obligation: Where processing is necessary for compliance with a legal obligation to which we are subject.
- Legitimate Interests: Where processing is necessary for the purposes of our legitimate interests or those of a third party, except where such interests are overridden by your interests or fundamental rights and freedoms.
If you are an EEA resident and wish to exercise your GDPR rights or have any concerns about our data processing practices, please contact us at privacy@smartcitycare.in. You also have the right to lodge a complaint with your local data protection authority.
12. CCPA
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA). These rights include:
- Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources from which your personal information was collected, the business or commercial purpose for collecting your personal information, and the categories of third parties with whom we share your personal information.
- Right to Delete: You have the right to request the deletion of personal information we have collected about you, subject to certain exceptions.
- Right to Opt-Out of Sale: You have the right to opt out of the sale of your personal information. Smart City Care does not sell personal information to third parties.
- Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA privacy rights.
To exercise your CCPA rights, please contact us at privacy@smartcitycare.in. We will respond to your request within 45 days. We will not discriminate against you for exercising any of your CCPA rights.
13. CalOPPA
In accordance with the California Online Privacy Protection Act (CalOPPA), we agree to the following:
- Users can visit our site anonymously.
- Our Privacy Policy link is clearly accessible on our homepage and on the first significant page after entering our website.
- Our Privacy Policy link includes the word “Privacy” and can be easily found on the page.
- We will notify users of any privacy policy changes on our Privacy Policy page.
- Users can change their personal information by logging into their account or by contacting us directly.
Regarding Do Not Track (DNT) signals: We honour DNT signals and do not track, plant cookies, or use advertising when a DNT browser mechanism is in place. When DNT is enabled, we will not use cookies or other tracking technologies that collect personal information for purposes such as targeted advertising.
14. Virginia CDPA
If you are a Virginia resident, you have certain rights under the Virginia Consumer Data Protection Act (CDPA). These rights include:
- Right to Access: You have the right to confirm whether we are processing your personal data and to access such personal data.
- Right to Correct: You have the right to correct inaccuracies in your personal data, taking into account the nature of the personal data and the purposes of the processing.
- Right to Delete: You have the right to delete personal data provided by or obtained about you.
- Right to Data Portability: You have the right to obtain a copy of your personal data in a portable, readily usable format that allows you to transmit the data to another controller.
- Right to Opt-Out: You have the right to opt out of the processing of your personal data for purposes of targeted advertising, the sale of personal data, or profiling.
To exercise your Virginia CDPA rights, please contact us at privacy@smartcitycare.in. We will respond to your request within 45 days, with the possibility of a 45-day extension where reasonably necessary. If we decline to take action on your request, we will inform you of our reasons and provide instructions for appealing our decision.
15. PIPEDA
If you are a Canadian resident, Smart City Care’s collection, use, and disclosure of your personal information is subject to Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the following rights:
- Right to Access: You have the right to request access to the personal information we hold about you and to be informed of how it is used and disclosed.
- Right to Correct: You have the right to challenge the accuracy and completeness of your personal information and have it amended where appropriate.
- Right to Withdraw Consent: You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.
- Right to Complain: You have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.
Smart City Care is committed to collecting, using, and disclosing personal information in a manner consistent with PIPEDA. We have designated a Privacy Officer who is responsible for overseeing compliance with PIPEDA. To reach our Privacy Officer, please contact us at privacy@smartcitycare.in.
16. Children’s Information
Smart City Care does not knowingly collect personally identifiable information from children under the age of 13. Our services are not directed to children under 13, and we do not intentionally market to or solicit information from children under 13.
If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us at privacy@smartcitycare.in. We will take steps to remove such information from our systems and terminate any account associated with the child.
In accordance with the Children’s Online Privacy Protection Act (COPPA), we will not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete that information as quickly as possible.
17. Third-Party Links
Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
When you leave our website, we encourage you to read the privacy policy of every website you visit. The inclusion of any link does not imply our endorsement of the linked site, and we disclaim all liability for the content, privacy practices, or terms of service of third-party websites.
Third-party services integrated into our platform, such as payment processors, analytics providers, and social media platforms, operate under their own privacy policies. We recommend reviewing the privacy policies of these third parties to understand how they collect and use your information.
18. Updates to the Policy
Smart City Care reserves the right to update or modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated Privacy Policy on our website with a revised “Last Updated” date. We may also notify you via email or through a notice on our website’s homepage.
Your continued use of our website or services after the posting of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the changes, you should discontinue your use of our services and contact us to request the deletion of your personal information.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting the information we collect. This policy was last updated in May 2025.
19. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us through the appropriate contact below. We are committed to resolving any privacy-related issues promptly and transparently.